Monthly Archives: March 2009

Hamada of America Closing, Safety Net in Place

hamada

By now some end users and industry insiders have likely heard the news that Hamada of Japan will be closing their North American branch office, Hamada of America, effective March 31st, 2009. Hamada of Japan will be taking over much of the workload handled by the American branch. This bump in the road is likely to present some new challenges for people working to support the product line. With parts now coming directly from Hamada of Japan and manufacturer tech support no longer coming from California, Hamada end users are likely to be concerned by the news.

There is now a safety net for end users. American equipment dealers have pooled their resources and are now networking our entire parts inventory on a national level. This will cut down on lead times for part orders which now come direct from Japan.

We, here at Mid-State Litho have invested in an inventory management system that our dealer partners across the country can log into and share inventory. This will increase the availability of both common and uncommon parts already available within the US. It will also make it quick and easy to determine whether or not a part is available since the inventory system shows up-to-date quantities from each participant through an on-line database.

There will be a time of transition as national dealers begin to beef up inventory levels to compensate for the dismantled warehouse in California. We believe this will be a temporary period and that all Hamada equipment will retain its value due to this safety net of participating dealers throughout North America and their continuing support of the product line and user base.

There are also some challenges on the technical end due to the closure of the American branch. National tech support will now come from the dealer network as a result of partnerships from numerous support companies. In process is a development of an on-line data base for dealers to access technical bulletins, technical support, and service questions.

In summary, we’re certainly not happy to hear the news about a part of our industry having to make such difficult decisions during these uncertain economic times. Fortunately the equipment in the field will remain supported and the end users who use the equipment will still have people to turn to when they are in need. We hope this news is not entirely negative for you and that you can see that we have already put a backup plan into action in order to reduce the impact. In short, we expect the Hamada Dealer Network to continue to work together towards their common goal of continuing to provide customers with technical support, parts and new equipment.

Success in Tough Times

Success during tough times often comes from decisions made long before there’s any realization of a downturn. However, there are certainly things you can do to gain an upper hand when you’re already ankle deep. Perhaps these ideas are already common with your organization. Hopefully, they are still a good reminder.

First is to focus your efforts on the things that drive in profit. Working your knuckles to the bone on an inefficient machine can waste time that could be done on something more profitable and stresses your workforce which can have many negative effects. Keeping your newest, most efficient machine humming at top speed will reduce your workload.

Always believe in the product your selling. Be honest with yourself about your product. Don’t flip flop products and manufactures, customers can pick up on this and see you as unstable, unreliable, or both. Try not to be too many things to too many people.

Maintaining strong relationships with vendors is a great entry into new accounts. There’s much to be said about networking but working closely with vendors as well as customers can bring great payback in ways you would never expect. We have a great relationship with our vendors and customers thus providing a strong economical relationship.

Keeping a strong and knowledgeable staff is vital to every company. Keeping the sales department and production departments in close ties creates a “same page” attitude for everybody. This also helps to maintain a high level of expertise that can be shared amongst your workforce. Trading out highly paid experts for some lower cost employees may seem lucrative in the short term but the loss of valuable knowledge in your field and blows to morale can have far worse consequences in the long term. If you need to cut costs consider pay cuts across the board so the burden is shared rather than focused on a few unlucky individuals. Your workforce knows when times are slow and are they are often willing to take a pay cut rather than fear for their job.

Don’t stop marketing! Direct mail, Demo Days and strong web presence are vital tools for the sales department. There is no worse place to cut than the marketing machine that reminds your customers that you exist and keeps broadcasting your message to new prospects. Marketing can be expensive and should always be done under close scrutiny to keep it as efficient as possible but broad cuts can be an unwise choice.

Weekly meetings create a key element in upping the sales each week, exchanging ideas and new sales leads. This also helps to keep your workforce in the loop which can ease worries that cuts may be coming. Try to remain enthusiastic about your work and keep a positive attitude about the future. There is no stronger forecast for a poor future than a pessimistic owner watching quietly over his employees shoulders.

Tough times create tough companies as well as individuals, its not easy staying afloat amongst every other company competing for success. Yet, we all manage to pull through if we maintain a strong plan for everybody. Tough times bring change, often for the better. A downturn in sales can sometimes be a great time to alter your business and bring it back to its core values. Good economic times can hide our weaknesses and allow us to succeed even though we may make mistakes. Try not to fall into the mindset of doing things a certain way just because that’s how you’ve always done it. There may be a better way. The key is to not make too many sweeping changes and never ever abandon your core market, customers, or vendors.

Special thanks to Brit Cary of Challenge Machinery for reminding us of these ideas on how to continue to be successful in today’s market